If you have concerns, we’d like to know

Your feedback helps us improve our business, make sure our suppliers meet our requirements, and increase transparency in our supply chains.

Two woman having a conversation in the office

Our grievance procedure applies to the whole ofi supply chain: our farming operations and supply chain infrastructure (processing plants, warehouses and logistics hubs), and our third-party suppliers.

Please report any policy or code breaches that lead to illegality, exploitation of workers or local communities, or unacceptable land management. You can find a definition of bad practices in our Living Landscapes Policy and Supplier Code.

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How to reach us

By post

ofi

1-11 John Adam St

London

WC2N 6HT

The United Kingdom

By email

sustainability@ofi.com

Please title your email ‘Attn.: Grievance Manager, ofi'.

Country offices

You can also contact your relevant Country Office with any feedback. Find your closest office here.

What to include

Please include the following information with your grievance:

• Your full name*
• Name of your organization (if any)
• Contact details (phone/email/postal address)
• Detailed description of grievance
• Evidence to support your account

* You can report grievances anonymously, but providing full contact details helps us better understand and address your concerns. 

Grievance Procedure

Find a copy of our grievance procedure here.